CONTACT
Klara Karol, 413.552.2146, kkarol@hcc.edu
PROGRAM OVERVIEW
This certificate option prepares students for careers in marketing management, advertising, and retail management. Students will learn marketing principles, advertising strategies, sales and customer service skills, and retail management objectives.
PROGRAM OUTCOMES
Upon completion of this program, students will be able to:
- identify and analyze marketing principles
- demonstrate a broad array of advertising strategies, including but not limited to social media and digital channels
- effectively evaluate performance of a marketing campaign
- definite traditional functions of management and its contribution to strategic planning
- demonstrate knowedge of sales and customer service skills
- determine retail and e-commerce management objectives
- demonstrate technical competency skills in common business software applications
- demonstrate the ability to effectively communicate and collaborate in a business environment